Refund & Return Policy

DIEZELTUNER REFUND & RETURN POLICY

At Diezeltuner, customer satisfaction is our priority. This policy outlines our refund and return procedures for both digital and physical products.

🔄 DIGITAL PRODUCTS REFUND POLICY

✅ 100% REFUND GUARANTEED IN THESE CASES:

  • Installation Failure: We cannot complete software installation due to our technical limitations
  • Product Malfunction: Software doesn't work as described or promised
  • Wrong Product: We delivered incorrect software or tuning files
  • Compatibility Issues: Product incompatible with your system (verified before purchase)

⏰ REFUND TIMEFRAME:

14 days from the date of receiving your digital product or completing installation.

❌ NON-REFUNDABLE CASES:

  • Computer Issues: Virus infections, hardware failures, or system crashes
  • Hardware Changes: Replacing computer components after installation
  • License Expiration: Natural end of license period (not technical failure)
  • Software Conflicts: Issues caused by other software installed by customer
  • Unauthorized Updates: Problems from updating software without our guidance
  • User Error: Incorrect usage or failure to follow provided instructions

📦 PHYSICAL PRODUCTS RETURN POLICY

✅ RETURNABLE CONDITIONS:

  • Timeframe: Within 14 days of delivery
  • Condition: Unused, undamaged, in original packaging
  • Documentation: Include all manuals, cables, and accessories
  • Return Shipping: Customer responsible for return shipping costs

🚫 NON-RETURNABLE ITEMS:

  • Damaged or modified hardware
  • Items without original packaging
  • Products damaged by customer misuse
  • Custom-ordered or personalized items

💰 REFUND PROCESS

How to Request a Refund:

  1. Contact Us: Email Sales@Diezeltuner.com with order details
  2. Provide Information: Order number, product name, reason for refund
  3. Technical Review: Our team will verify the issue
  4. Approval: Refund approved within 24-48 hours if eligible
  5. Processing: Refund processed within 5-10 business days

Refund Methods:

  • Original Payment Method: Refund to original card/PayPal
  • Bank Transfer: For cryptocurrency payments
  • Store Credit: Available upon request

🛠️ TECHNICAL SUPPORT FIRST

Before requesting a refund, our technical team will:

  • Provide remote assistance via TeamViewer/AnyDesk
  • Troubleshoot installation or compatibility issues
  • Offer alternative solutions or product replacements
  • Ensure you get maximum value from your purchase

🔄 EXCHANGES & REPLACEMENTS

  • Faulty Digital Files: Immediate replacement at no cost
  • Wrong Software Version: Exchange for correct version
  • Hardware Defects: Replacement or repair under warranty
  • Upgrade Requests: Pay difference for higher version

⚠️ IMPORTANT NOTES

  • One PC License: Most software licensed for single computer use
  • Backup Responsibility: Customer should backup system before installation
  • Legal Compliance: Customer responsible for local law compliance
  • Professional Use: Products intended for professional automotive use

📞 CONTACT FOR REFUNDS

Refund Requests & Support:

  • Email: Sales@Diezeltuner.com
  • WhatsApp: +44 7411-902-055
  • Telegram: @Diezeltuner
  • Live Chat: Available on our website 24/7

🎯 OUR COMMITMENT

Diezeltuner is committed to providing high-quality diagnostic software and professional tools. We stand behind our products and will work with you to ensure satisfaction. Our goal is to solve your technical challenges, not just process transactions.

Last Updated: September 2025

This policy applies to all purchases made through Diezeltuner.com. We reserve the right to update this policy with advance notice to customers.