DIEZELTUNER TERMS OF SERVICE

Welcome to Diezeltuner.com. These Terms of Service govern your use of our website and the purchase of our diagnostic software, tuning files, and professional automotive tools.

1. ABOUT DIEZELTUNER

Diezeltuner specializes in professional diagnostic software, ECU tuning files, and technical solutions for trucks, heavy equipment, and diesel engines. We serve automotive professionals, workshops, and technicians worldwide.

2. DIGITAL PRODUCTS

Software & Tuning Files:

• Delivery: All digital products are delivered electronically via email or download link
• Licensing: Products are licensed for single-user/single-PC use unless otherwise specified
• Support: Remote installation support provided via TeamViewer or AnyDesk
• Refunds: Digital products are non-refundable once delivered, except for faulty files

3. PHYSICAL PRODUCTS

Hardware & Tools:

• Shipping: Physical products are shipped worldwide from our warehouse
• Processing: 1-3 business days processing time
• Returns: Accepted within 14 days if unused and in original packaging
• Shipping Costs: Customer pays return shipping costs

4. PAYMENT TERMS

Accepted Payment Methods:

• Credit/Debit Cards: Visa, MasterCard, American Express
• Digital Payments: PayPal
• Bank Transfer: Available for larger orders
• Cryptocurrency: Bitcoin, USDT

Payment must be completed before product delivery.

5. TECHNICAL SUPPORT

Our Support Includes:

• Remote Installation: Professional installation assistance
• Technical Guidance: Software setup and configuration
• Compatibility Check: Product compatibility verification
• 24/7 Support: Customer support via WhatsApp, Email, and Telegram

6. USAGE RESTRICTIONS

You agree NOT to:

• Redistribute: Resell, share, or distribute our software/files
• Illegal Use: Use products for illegal vehicle modifications
• Reverse Engineering: Modify or reverse engineer our software
• Mass Distribution: Generate mass licenses on public platforms

7. WARRANTY & LIABILITY

Product Warranty:

• Digital Products: Guaranteed to work as described
• Physical Products: Standard manufacturer warranty applies
• Replacement: Faulty digital files replaced within 14 days

Limitation of Liability: Diezeltuner is not liable for vehicle damage resulting from improper use of our products. Users assume full responsibility for proper application and compliance with local laws.

8. INTELLECTUAL PROPERTY

All software, tuning files, and content are proprietary to Diezeltuner and protected by copyright laws. Purchase grants you a license to use, not ownership of the intellectual property.

9. CONTACT INFORMATION

For questions about these terms:

• Email: Sales@Diezeltuner.com
• WhatsApp: +44 7411-902-055
• Telegram: @Diezeltuner
• Address: 31331 Denham Rdg Ln, Wesley Chapel, FL 33545, USA

Last Updated: September 2025

By using our website and purchasing our products, you agree to these Terms and Conditions.