Refund policy
DIEZELTUNER REFUND POLICY
At Diezeltuner, we stand behind our diagnostic software and professional tools. This policy outlines our refund procedures for digital and physical products.
🔄 DIGITAL PRODUCTS REFUND POLICY
✅ 100% REFUND GUARANTEED:
- Installation Failure: We cannot complete software installation due to our technical limitations
- Product Malfunction: Software doesn't work as described or promised
- Wrong Product: We delivered incorrect software or tuning files
- Compatibility Issues: Product incompatible with your system (verified before purchase)
⏰ REFUND TIMEFRAME:
14 days from the date of receiving your digital product or completing installation.
❌ NON-REFUNDABLE CASES:
- Computer Issues: Virus infections, hardware failures, or system crashes
- Hardware Changes: Replacing computer components after installation
- License Expiration: Natural end of license period (not technical failure)
- Software Conflicts: Issues caused by other software installed by customer
- Unauthorized Updates: Problems from updating software without our guidance
- User Error: Incorrect usage or failure to follow provided instructions
📦 PHYSICAL PRODUCTS RETURN POLICY
✅ RETURNABLE CONDITIONS:
- Timeframe: Within 14 days of delivery
- Condition: Unused, undamaged, in original packaging
- Documentation: Include all manuals, cables, and accessories
- Return Shipping: Customer responsible for return shipping costs
💰 REFUND PROCESS
- Contact Us: Email Sales@Diezeltuner.com with order details
- Provide Information: Order number, product name, reason for refund
- Technical Review: Our team will verify the issue within 24-48 hours
- Processing: Refund processed within 5-10 business days
📞 CONTACT FOR REFUNDS
- Email: Sales@Diezeltuner.com
- WhatsApp: +44 7411-902-055
- Telegram: @Diezeltuner
- Live Chat: Available on our website 24/7
Our Commitment: We provide technical support first to resolve issues before processing refunds. Our goal is customer satisfaction and successful product implementation.